If unstaking in the ShareRing Me app shows a staking error, try these steps first.
1. Update the app
Install the latest version of ShareRing Me and try again.
2. Check the unbonding period
Unstaked tokens go through an unbonding period before they are available. See Unbonding in this collection.
Unstaking takes 21 days for every stake. Long-term stakes follow the same 21 days.
After 21 days, the SHR returns to your wallet.
A wallet can have up to 7 unbonding entries at once.
The most common cause of the error is not having enough SHR in the wallet to pay for the unstake. Sometimes it is a temporary network issue. Wait a moment and try again.
3. Find your tokens after the migration
Your assets appear in ShareRing Me, in the Wallet Me Module.
The 2025 migration was on ERC20 (Ethereum). It does not affect SHR on ShareLedger.
To see the new SHR token in your Ethereum wallet, add it as a custom token on Ethereum mainnet using this contract address: 0x192675d1e131b9e339f16603e21b01a845d8c21e
To move an old balance, send 0 SHR from your own address to your own address. The new contract then credits your old balance to you.
4. Contact support
If the error continues, send us:
A screenshot of the error
Your wallet address
The app version and phone model
The approximate date and amount of the stake
Never share your recovery phrase or private key with anyone, including support.