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I couldn’t upload my selfie.
I couldn’t upload my selfie.

Failed to upload your selfie?

Dan Prompakdee avatar
Written by Dan Prompakdee
Updated over a week ago

You will not be able to progress with the sign up process or the loading of a new document if the App determines that your selfie is a recorded video or your selfie does not match the photo in your document.

In that event you can:

  • Redo the selfie and resubmit
    (there is no limit to the number of times you can do this)

  • Check your document and restart the sign up process if this is part of the ID sign up
    (NOTE: we will release updated functionality that allows you to go back and resubmit your document without having to close and restart the App)

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